Rob McAlister Ltd – trading as ‘Umbrella Heaven’ – Standard Terms and Conditions
(Your statutory customer rights are not affected)
The term ‘Seller’ refers to Rob McAlister Ltd, Unit Q4, Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH, United Kingdom, www.umbrellaheaven.com and www.witchumbrella.com. The term ‘Customer’ refers to the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products procured, manufactured or sold by the Seller to the the Customer with reference to the aforementioned definitions.
2.1 All prices are quoted in Pounds Sterling, Euro and US Dollars and are inclusive of VAT where applicable unless otherwise specified.
2.2 All prices are exclusive of postage and packing, unless otherwise stated.
3.1 Payment must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods:
Cheque – payable to Rob McAlister Ltd,
Major debit/credit cards as listed: (Mastercard, Switch/Solo, Visa, VisaElectron, Eurocard, American Express)
Bank Transfer (customer to incur all derived charges). Available by prior arrangement only.
Details for Bank Transfer:
Account Name: Rob McAlister Ltd
Address: HSBC, 48 High St, Leighton Buzzard, Beds, LU7 1EE, United Kingdom.
Sort code: 402812
Account No: 01442090
UmbrellaHeaven is a trading name of Rob McAlister Ltd.
Please note that transactions will appear on your statement under the name of Rob McAlister Ltd.
3.2 Unless otherwise agreed payment must be made with customer order. Credit terms by prior agreement only.
3.3 Interest will be added to amounts outstanding at 0.8% per month (A.P.R. 10.03%).
4. Passing of property
4.1 Rob McAlister Ltd shall retain the property of the goods until full payment has been made by the customer and has been received by Rob McAlister Ltd
5. Passing of risk
5.1 The risk in the goods shall pass to the Customer once the goods have left the premises of Rob McAlister Ltd or associated warehousing facility.
6.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days for stocked goods. For Make To Order goods, delivery will be as per date agreed (also to be considered as indicative only). For printed / promotional products delivery is normally 2 – 3 weeks for UK printing and 8 – 12 weeks for goods manufactured and / or printed and / or finished in the Far East. Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such a case, Rob McAlister Ltd will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. Rob McAlister Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.
6.2 Shipping for UK destinations (Standard parcel service)
All products shipped to a UK destination (with the exception of the Channel Islands – refer to clause 6.4), will be sent via standard parcel delivery service unless otherwise specified. The carrier aims to deliver your product within 3-5 working days. It is the responsibility of the customer to seek compensation from the carrier in the event of loss or damage. Rob McAlister will provide the customer with the postage details to facilitate this. Extra cover is available but should be requested by the customer at the time of order. Should the customer request extra cover, he/she will be charged in accordance with the carriers current service price.
6.3 Shipping for UK destinations (express delivery service)
An expedited parcel delivery service is available upon request to UK mainland destinations (with the exception of the Channel Islands – refer to clause 6.4 and some parts of the Scottish Highlands. Detailed coverage information is available upon request from our Customer Service team on +44 (0)1525 382938. This service takes between 1 and 2 working days. Although Rob McAlister Ltd takes every effort to meet the stated delivery target, this service is not guaranteed, and Rob McAlister Ltd accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted between Monday 8AM and Friday 5PM. Please note that there are no evening or weekend deliveries unless previously arranged with Rob McAlister Ltd. Orders received over the weekend or after 2pm GMT that have requested this service, will be treated as having been placed at the commencement of the following working day (defined as being Monday 8AM to Friday 4PM – excluding Public and Bank Holidays).
6.4 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be despatched via an approved carrier. The service offers a free parcel tracking facility and aims to deliver to mainland Europe within one to two working days, rolling out to as much as three to five days for hard to get to worldwide destinations. Prices are weight dependent. If you wish to track your parcel, please phone +44 (0)1525 382938 quoting your order number where you will be given a reference number to facilitate your request. Non UK deliveries may incur a customs import charge; you the ‘customer’ are responsible for paying any additional import duties.
6.5 Non-delivered parcels
Our nominated courier service has a delivery policy of attempting delivery twice whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the parcel from their nearest depot. If the customer does not collect the parcel or arrange a re-delivery, the parcel will be returned to Rob McAlister Ltd. Any charges incurred by Rob McAlister will be passed to the customer and required to be settled before the parcel is re-despatched. The customer will also be liable for the cost of re-delivery
6.6 Free Shipping
Where an order is either designated as ‘Free shipping’ or selected by the customer as ‘Free Shipping’, Rob McAlister Ltd will choose an appropriate and available shipping method whereupon the relevant shipping policy will apply as defined in these terms and conditions.
The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 14 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no notification of rejection has been received after the aforementioned14 day period, Rob McAlister Ltd shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.
7.1 Printed Umbrellas
Due to production variability in the process of printing, when fulfilling orders for printed umbrellas we reserve the right to under or over ship by up to 5% of the total order quantity. It is exceptionally rare that this happens but in such circumstances we will issue a credit note and amend any invoices accordingly.
8. Return procedure
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Rob McAlister Ltd will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 8.2 below.
8.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Rob McAlister Ltd, Unit Q4, Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH, United Kingdom. The goods should arrive with Rob McAlister Ltd no later than 7 working days following the issuing of a RAN. When Rob McAlister Ltd has received the returned goods and validated the nature of the return Rob McAlister will then issue a replacement or refund the customer. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, Rob McAlister Ltd will default to a product replacement. All costs associated with returning goods to Rob McAlister Ltd, including shipping cost, any customs duties and taxes, handling fees or import clearance fees must be paid by the customer.
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched (or in the case of printed or Make To Order goods, before the Works Order has been issued). If the order has been dispatched or Works Order issued prior to the cancellation, the return procedure as defined in clause 8 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made with Rob McAlister Ltd by phoning our main UK number +44 (0)1525 382938 and requesting for the order to be cancelled. Customers will be provided with a Cancellation Reference Number (CRN).
10. Copyrights and Other Intellectual Property
Except where otherwise expressly noted, all contents of Rob McAlister Ltd owned literature or websites, are the sole and exclusive property of Rob McAlister Ltd. The re-sale and/or re-labelling of any product sold by Rob McAlister Ltd is expressly forbidden unless agreed in writing with Rob McAlister Ltd. Rob McAlister Limited may, at any time, make modifications, changes, and alterations to the contents of its literature and websites, including these Terms and Conditions, without prior notice.
These terms and conditions are governed and shall be interpreted in accordance with English law.
12. Product Descriptions
In accordance with our programme of continuous product development and improvement, we reserve the right to change features and specifications without prior notice. While we do our best to ensure product descriptions and photographs are accurate representations of the products, there may be slight variations in dimensions and colours due to the manufacturing process. In addition we cannot guarantee the images you see on your computer are accurate representations of the product, particularly the colours, as they can be affected by your screen, display settings and viewing angle.