1. Return procedure
1.1 If the goods are to be rejected in the time limit set in clause 7 of our Terms and Conditions, the Customer shall comply with the return procedure as defined in clause 1.2, below. Rob McAlister Ltd will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 1.2 below.
1.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Rob McAlister Ltd, Unit 13, Youngs Industrial Estate, Leighton Buzzard, Bedfordshire. LU7 4QB. United Kingdom. The goods should arrive with Rob McAlister Ltd no later than 7 working days following the issuing of a RAN. Only when Rob McAlister Ltd has received the returned goods and validated the nature of the return will Rob McAlister issue a replacement or refund. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, Rob McAlister Ltd will default to a product replacement. Please note - when exchanging a non faulty item we will not refund your postage costs and you will be charged for a new delivery!
